1. When can I expect refund for my returned item?
a. Once we receive the original item, we will do quality check within 2 days and initiate refund.
b. For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
c. For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.
d. We will also keep
you updated on email and SMS.
2. What are the different modes of refund available?
a. Refunds are made to the original modes of payment for:
i. Credit cards
ii. Debit cards
For cash on delivery, refund will be to your bank account.
E-Gift cards will be refunded in the form of E-Gift vouchers.
3. When can I expect refund for my cancelled order?
a. If you cancelled the order before shipment, we would start the refund almost immediately. Incase you cancelled the order after shipment, it might take upto 6 days to initiate the refund.
b. Bank takes additional 7 to 10 business days to credit the amount. We will also keep you updated on email and SMS.
c. You can also check the status of your refund by clicking "Track Refund" in My Orders page.
d. What are the details I must provide for a bank NEFT transfer?
i. You need to provide the following details
1. Bank account number
2. Account holder's name
3. IFSC code (mentioned on your bank cheques)